We continue to strive for improvement through coordinated efforts, feedback, training and employee motivation. Advanced internal and external courses are conducted for staff to continually upgrade their knowledge, skills and professionalism. Cross- training of technicians and staff are provided to give added knowledge and flexibility to their deployment.
Our Research & Development team is at the forefront in staying one jump ahead of highly evolving pests especially in the urban areas. This is done through continuous study and also understanding of what customers are facing.
MASA has an Entomologist who has in-depth knowledge about pests, its behavior and he supports our Service Teams by carrying out inspections on customer premises that include in–depth examinations and analysis of pest risks. He also identifies the root cause of any pest problem you may be experiencing and making highly practical recommendations to deal with the situation.
Our Field Supervisors are a part of our dedicated service team that strives to provide you with the best service quality. All Field Supervisors have exceptional knowledge in the pest control industry and have gone through extensive training. They will continually review service productivity and consistently seek improvements in all areas of the Service Department.
As the front lines of MASA, our technicians are responsible for carrying out treatments at your premise and continuously ensure that the pest control solutions provided are effective in controlling pests. Here is what makes our Service Technicians experts who can protect your home and businesses from pest invasions. They are given a wide scope of comprehensive trainings and kept well informed with the latest pest control treatments, which enable them to deploy the correct pest control methods. Their understanding of pest behaviors allows them to identify pest vulnerabilities, which helps them to provide customers with proactive recommendations to minimize the risk of pest infestation.
All our Service Technicians comply with MASA Safety Policy, which enables them to provide customers with safe pest eradication practice.